Refund and Returns Policy by Caonimashabi

Effective as of January 1, 2025, this Refund and Returns Policy applies to all purchases made through the caonimashabi.com website. This policy outlines the terms and conditions under which customers may return, exchange, or cancel orders for T-Shirts, Hoodies, and other apparel products sold by Caonimashabi. By placing an order, you agree to comply with the terms set forth in this policy.

Return Policy Overview

Caonimashabi accepts returns for refunds or exchanges. Customers may choose to receive a refund to their original payment method or opt for store credit. All returns must be initiated within the specified return window and meet the eligibility conditions outlined below. Refunds and exchanges are processed only after the returned item has been received and inspected by our warehouse team.

Return Window

Items can be returned within 30 days of the delivery date. The return window begins on the date the package is marked as delivered, not the date of purchase. Returns requested after this 30-day period will not be accepted under any circumstances. Please ensure that your return request is submitted within this timeframe to avoid denial.

Restocking Fee

Caonimashabi may apply a restocking fee of up to 15% on certain returned items, particularly those that are not in new, unused condition. If a restocking fee applies, it will be deducted from the final refund amount. Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a company error, such as shipping the wrong item or a defective product.

Return Eligibility and Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unwashed, and in new condition.
• All original tags must be attached to the garment.
• Items must be returned in their original packaging, if available.
• Items with strong odors (e.g., perfume, smoke) will not be accepted.

Caonimashabi reserves the right to reject any return that does not meet these conditions. In such cases, the item may be returned to the customer at their expense.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items, including discounted or clearance products.
• Personalized or custom-printed items.
• Gift cards.
• Underwear and swimwear for hygiene reasons.
• Items explicitly marked as “non-returnable” on the product page.

How to Initiate a Return

To begin the return process, follow these steps:

1. Contact customer service using

   Our Store Group

   📍 Address: 6651 Queen Street, Sunderland, United Kingdom

   📧 Email: contact@caonimashabi.com

   📞 Phone: 016977 95268

   🌐 Web: caonimashabi.com

   to request a Return Authorization (RA) number.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Receive your RA number and return shipping instructions via email within 1–2 business days.
4. Pack the item securely and ship it to the return address provided via

   Our Store Group

   📍 Address: 6651 Queen Street, Sunderland, United Kingdom

   📧 Email: contact@caonimashabi.com

   📞 Phone: 016977 95268

   🌐 Web: caonimashabi.com

   .

Returns without a valid RA number may not be processed or may be returned to you at your expense.

Return Packaging and Shipping

Please pack the returned item in its original packaging whenever possible. Use a secure shipping method with tracking and insurance, as Caonimashabi is not responsible for packages lost or damaged during return shipping. Keep the return tracking number until you receive confirmation that your refund has been processed. The return shipping address will be provided with your RA number via

.

Refund Processing

Refunds are processed within 5–10 business days after the returned item is received and inspected. Refunds are issued to the original payment method used for the purchase. If you choose store credit, it will be issued within 1–2 business days. Please note that your bank or payment processor may take additional time to reflect the refund in your account. You will receive a refund confirmation email once the process is complete.

Damaged or Defective Items

If you receive a damaged or defective item, please contact Caonimashabi within 7 days of delivery using

. We will arrange a free replacement or issue a full refund. You may be asked to provide clear photos of the damage or defect. Caonimashabi will cover all return shipping costs for damaged or defective items.

Wrong Item Received

If you receive the wrong item (e.g., incorrect size, color, or product), please contact us within 7 days of delivery using

. We will send the correct item at no additional cost or issue a full refund. Return shipping costs for wrong items will be covered by Caonimashabi.

Order Cancellation

Orders can be cancelled within 12 hours of placing the request, provided they have not yet been shipped. Once an order has been shipped, it cannot be cancelled, and the customer must follow the return process. To request a cancellation, contact customer service using

with your order number and reason for cancellation.

Exchange Policy

Customers may exchange a T-Shirt or Hoodie for a different size or color of the same item, subject to availability. If the exchanged item is more expensive, the customer will need to pay the difference. If the item is less expensive, the difference will be refunded to the original payment method. Exchanges are not available for non-returnable items as defined above.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below:

For more information about our products, visit our website at caonimashabi.com.